We automatically track and collect the following categories of information when you visit our Website:
In order for you to access certain areas of the Website, we may require you to provide us with certain information that personally identifies you (“Personal Information”). Personal Information includes the following categories of information:
If you communicate with us by, for example, e-mail or letter, any information provided in such communication may be collected as Personal Information.
“Cookies” are small computer files that are transferred to your computer’s hard drive that contain information such as user ID, user preferences, lists of pages visited and activities conducted while browsing the Website. At your option, expense and responsibility, you may block cookies or delete cookies from your hard drive. However, by disabling cookies, you may not have access to the entire set of features of the Website.
Generally, we use “cookies” to customize your experience on our Website and to store your user ID so you do not have to re-enter it each time you visit the Website.
We do not link the information stored in these cookies directly to any of your Personal Information you submit while on the Website.
In limited circumstances we also may use “Web Beacons” to collect anonymous, non-personal information about your use of our Website and the sites of selected sponsors and advertisers, and your use of emails, special promotions or newsletters we send to you. “Web Beacons” are tiny graphic image files imbedded in a web page or email that provide a presence on the web page or email and send back to its home server information from the user’s browser. The information collected by web beacons allows us to statistically monitor how many people are using the Website and selected sponsors’ and advertisers’ sites, or opening our emails, and for what purposes.
We may use third party website analytics services in connection with the Website. For example, we record mouse clicks, mouse movements, scrolling activity as well as any text that you type into the Website. These website analytics services do not collect Personal Information that you do not voluntarily enter into the Website. These services do not track your browsing habits across websites which do not use their services. We are using the information collected from these services to find usability problems to make the Website easier to use. The recordings will never identify you or your account. We only record anonymous user information, and we stop such recording before you sign-in or create an account.
We store all Traffic Data and review postings indefinitely, even after “deletion,” and may archive such information elsewhere. We store all Personal Information until you request that we modify or delete it, in which case we may still wind up retaining some of that information for the reasons described in Section 19 below.
COPPA severely restricts what information can be collected from children under the age of 13 absent express parental consent. For this reason, children under the age of 13 in the United States are prohibited from using the Website. The Website is not directed at children, and Sprig Health does not knowingly collect any information from individuals under the age of 13. If we learn that we have received any information from an individual under the age of 13, we will use that information only to respond directly to that child (or a parent or legal guardian) to inform him or her that he or she cannot use the Services and subsequently we will delete that information from our servers.
We may use your Contact Data to send you information about Sprig Health or our products or Services, to contact you when necessary and in conjunction with your use of certain Interactive Tools. We may use your Demographic Data, your Traffic Data, your Insurance Data or your Medical Data to customize and tailor your experience on the Website, in emails and in other communications, displaying content that we think you might be interested in and according to your preferences. You agree that Sprig Health may use Personal Information to allow your Providers to make appointments with other Providers on your behalf through the Services. If we use your Personal Information to send marketing materials to you, we will provide you with an easy mechanism to opt-out of further marketing.
You may choose not to provide us with any Personal Information. In such an event, you can still access and use part of the Website; however you will not be able to access and use those portions of the Website that require your Personal Information.
The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. For example, when you enter sensitive information on our Website, we encrypt that information using secure socket layer technology (SSL).
You must promptly notify us if your Contact Data is lost, stolen, or used without permission. In such an event, we will remove that Contact Data from your account and update our records accordingly.
As a registered user of the Website, you can modify some of the Personal Information you have included in your profile or change your username by logging in and accessing your account. Upon your request, Sprig Health will use commercially reasonable efforts to delete your account and the Personal Information in your profile; however, it may be impossible to remove your account without some residual information being retained by Sprig Health, such as information tracked in our web server log files and information that may reside in backup files. This residual information is retained to preserve the integrity of backed up files and for business continuity purposes. Registered users who wish to close their account should contact firstname.lastname@example.org
At Sprig Health, we take our responsibility to protect the privacy of people who use our services very seriously. Any decision to provide the content of a user’s account history will be made only after a careful legal review. Before you request access to another person’s account, please understand that Sprig Health may be unable to provide the Sprig Health account history, and sending a request or filing documentation showing personal representation does not guarantee that we will be able to assist you. Please contact email@example.com with your request.
Last Updated on September 30, 2013.
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